Frequently Asked Questions
Here are some of the most common questions we get asked. If you can't find the answer you're looking for, please get in touch with us.
What is onboarding and orientation?
Onboarding and orientation is the process of familiarisation and introduction to a new environment, to new people, and spaces. In a higher education setting, students may complate digital pre-orientation to begin planning for life on campus - from finding accommodation to completing registration processes. Orientation and onboarding is typically conducted shortly before or during the start of a semester to ensure students have access to resources and information that can help them succeed. There is also a space for ongoing orientation in the form of continuous communication, events, chats and forums within the Hopscotch app.
What is included in my subscription?
Inclusions depend on your Hopscotch subscription plan. However, each subscription includes one branded Hopscotch account with access to 70+ core features, and one branded Hopscotch native (Apple & Google) and web app.
Where is my subscription hosted?
Each account is hosted with its own server environment and benefits from ServerOps, SecOps, server space & infrastructure, and SSL allocation. Hopscotch is enabled for vertical, horizontal and cloud scaling when needed.
What is the cost per user on Hopscotch?
There is no per user fee. Each Subscription Plan comes with a maximum user limit; if the limit is reached, then you can move to the next subscription plan. Enterprise subscribers will simply require more processing power on their dedicated server.
How is my subscription activated?
Once you accept your quotation, an Implementation Specialist will be assigned to your account and will guide you through the setup process.
Who made Hopscotch?
Hopscotch is developed by Everyday Digital (Pty) Ltd., a tech company based in South Africa. Everyday has built a selection of SaaS (Software-as-a-Service) platforms with a presence in Europe, Africa, Australia, and the USA.
How is the Hopscotch platform managed?
Platform users benefit from continuous core feature enhancements, improvements and upgrades. Routine maintenance upgrades are made available to all subscribers, whilst some new features are offered as premium add-ons. Hopscotch is built on a framework that has been developed and maintained for over a decade. Every subscriber benefits from continuous core upgrades - evolving with tech over time.
Why should I choose Hopscotch?
Hopscotch bypasses the often immense cost of building and maintaining platforms or apps from the ground up. Subscription tiers allow you to scale as needed.
How is Hopscotch secured
Built-in data privacy measures align with the General Data Protection Regulation (GDPR). Users can manage their account and data rights, and agree to an End-User License (EULA). We exclusively use enterprise-grade environments from ISO270001-compliant data centres worldwide, ensuring both speed and security.
Where can I get support and help?
Each account has access to a built-in support tool and comprehensive documentation for app users and for Hopscotch platform users. Issues can be escalated to Hopscotch through the ticketing system. The Pro and Enterprise plans come with access to a dedicated Support Contact.
Will I be billed in US dollars?
Our prices can be converted to your regional currency, upon request. Converted prices may be fixed for up to 12 months to ensure consistency.
What are premium add-on features?
Premium features are optional add-ons that are offered at an additional monthly fee per feature.
What are add-on services?
Add-on services are optional additional services that can be scoped, quoted for and delivered by Hopscotch upon request.
What are premium features?
Hopscotch offers Technical Consulting and Solutions Architect services for technical and/or development assistance. This is billed at an hourly rate and will be quoted upon request.
Can Hopscotch help us with technical integrations?
Hopscotch offers Technical Consulting and Solutions Architect services for technical and/or development assistance. This is billed at an hourly rate and will be quoted upon request.
How many accounts can I have on my Subscription Plan?
Only Enterprise Subscriptions can have multiple accounts. Additional accounts are billed at a monthly rate per account.
How many Hopscotch apps can I link to my Account?
Pro and Enterprise Subscriptions may have multiple Hopscotch apps. A once-off compile fee applies per app. Please refer to the price plans for details or contact a Hopscotch representative.
When would I need multiple apps or accounts?
You can localise account and app management if you have multiple campuses, locations, or brands, or if you need isolated channels/departments.
How is my Hopscotch app branded?
You can customise your Hopscotch app by choosing an app theme (colour palette, logo, Google font, and app name).
Which devices is Hopscotch compatible with?
The Hopscotch platform backend is compatible with desktop only, the native apps are compatible with Apple or Android respectively (latest OS versions required), and the web app is compatible with evergreen browsers.
Do I create my own content?
Yes, you can! You have over 70 features at your fingertips to craft good-looking content. Pathway templates are available for you to edit and customise - making content creation easy. Content creation, media production services and strategic guidance are offered as an add-on service and billed at an hourly rate.
How can I encourage our audience to use the app?
You can invite app users through Hopscotch, or market your App Store & Web App links using communication channels available to you. Hopscotch also offers Uptake Assist - an add-on service whereby we assign an agent to contact your users via email or telephone at regular intervals to encourage sign up and completion. Uptake Assist is billed at an hourly rate.
Where can I see pricing?
For Subscription Plan and Add-on pricing,go here.
Can I release a Hopscotch app through our own developer account?
All Hopscotch accounts are published through Hopscotch-affiliated developer accounts. In the rare case that a Hopscotch app should be published through a Subscriber's developer account, a Hopscotch Solutions Architect must be consulted.
What is the account and app implementation process?
Using a new platform is a learning curve and requires multiple roles to be fulfilled. Hopscotch helps you succeed by providing hands-on guidance to get you up and running.
Can we get in-person Hopscotch training?
Virtual, in-person training is available as an add-on service and is billed at an hourly rate.
What is currently integrated with Hopscotch?
Pitch, Pexels, Unsplash, PowerPoint and SCORM are active integrations. SSO with Google and Apple is also in place.
Where and how do I access my Hopscotch account?
The web-based Software-as-a-Service (SaaS) is accessible on a desktop browser and requires no installation.
Where and how do I access my Hopscotch apps?
The web app is available via a domain of your choosing; the native apps can be published to the Google Play Store and Apple App Store.
Is Hopscotch available in my country?
Yes! Although headquartered in South Africa, we will appoint dedicated resources to service customers in their time zone.